HTS: IVR Systems for Clinicians and Health Care Organizations

IVR Systems for Clinicians and Health Care Organizations

Administering clinical assessments and self-help programs via interactive voice response (IVR) technology is a revolutionary new way to collect outcomes, to provide treatment, and to encourage treatment adherence, with the goals of improving health care. Automated, telephone-based programs offer many advantages to health care organizations, clinicians and their patients.

Advantages of our telephone-based clinical assessments and self-help programs:

HEDIS DATA DONE RIGHT - IVR programs help document outcomes and track medication adherence over time, consistently and efficiently. This is also a way to improve the percent of patients reaching HEDIS standards.
IMMEDIATE, USEFUL FEEDBACK to patients and clinicians - Reports can be faxed to clinicians immediately following telephone calls to assist in the development of the treatment plan and can be shared with patients during office visits.
EASY ACCESS TO DATA for analysis - Data gathered by IVR technology are stored directly in a relational database, eliminating data entry costs and errors, and are readily available for patient and provider summaries and outcomes analyses.
COST-SAVING - Automated clinical assessments and self-help programs free up clinician time and help to focus the patient visit, thus reducing costs. In addition, HTS' IVR programs are a complete outsourcing solution. There is no need to invest in expensive computer hardware, software or personnel.
ACCURATE IDENTIFICATION of patients with depression and other psychiatric disorders - Automated assessments are administered in the same manner time after time. This consistent interviewing process reduces the number of false positives, thus reducing the cost of unnecessary treatment. It also allows early identification of comorbidity and appropriate triage.
EASY ACCESS FOR PATIENTS - Patients can call 24 hours a day, 7 days a week for assessment and care, from the privacy of their home or office.
MORE TIME FOR PATIENT CARE - Clinicians welcome computer technology that relieves them of tedious assessments and gives them more time to care for patients.
CONFIDENTIALITY - Assigned ID numbers and self-selected passwords ensure confidentiality. Patient identities are never released to HTS.