HTS: What Is IVR?

What is IVR?

Interactive voice response (IVR) describes a computer's ability to interpret touch-tone or speech input and respond with prerecorded voice over a standard telephone line.

What features are available in clinical IVR systems?

In addition to interacting with a caller in a personalized, customized manner through sophisticated branching that models an expert clinician, IVR systems have many optional features: transfer to live operator; outbound paging; immediate faxing or E-mailing of custom information following the call; report generation; and interactive scripts written in multiple languages and presented in both genders. IVR systems offer several advantages for clinical care.

Custom and standard IVR systems

Combined with the clinical expertise of HTS physicians and research scientists, project managers and system analysts create custom and standard clinical IVR systems including interviews for screening, diagnosis, and monitoring, as well as education and treatment systems.